Running a High-Performance Pharmacy: Operations Skills for Managers & Supervisors

·Running a pharmacy goes beyond dispensing medications — it requires managing people, processes, and performance every single day. When operations are not well structured, common challenges such as stock discrepancies, long wait times, staff inefficiencies, and lost revenue begin to surface.

Branch managers and supervisors play a critical role in ensuring that daily activities run smoothly and consistently. Their ability to coordinate staff, maintain control over inventory, and enforce standard processes directly impacts both customer satisfaction and business performance.

This session focuses on practical, real-world operations management. Participants will learn how to organise workflows, improve team accountability, manage stock effectively, and maintain a well-run pharmacy environment that delivers both efficiency and profitability.

What You Will Learn

1. Structuring Daily Pharmacy Operations for Efficiency
2. Managing Stock Control and Reducing Losses
3. Improving Staff Productivity and Accountability
4. Streamlining Workflow and Reducing Customer Wait Time
5. Tracking Key KPIs That Define Operational and Managerial Success
6. Using Simple Systems to Monitor and Improve Performance

Who Should Attend

1. Branch managers responsible for daily pharmacy operations
2. Supervisors overseeing staff, stock, and workflow