Dispense with Confidence: Ethics, Boundaries, and Professional Practice in Pharmacy

·Pharmacy practice requires more than technical knowledge; it demands sound judgement, ethical decision-making, and the ability to maintain professional boundaries in challenging situations. Every day, pharmacy teams encounter requests and scenarios that test these principles, from customers seeking restricted medicines to pressure that may conflict with best practice.

Failing to handle these situations appropriately can lead to serious consequences, including patient harm, regulatory issues, and damage to professional reputation. On the other hand, consistently applying ethical standards builds trust, protects your license, and strengthens the credibility of your pharmacy.

This session focuses on practical, real-world applications. Participants will learn how to make safe dispensing decisions, handle difficult requests confidently, and maintain clear professional boundaries while delivering respectful, patient-centred care.

What You Will Learn

1. Making Safe and Ethical Dispensing Decisions Every Time
2. Understanding Scope of Practice and Legal Responsibilities
3. Handling Prescription-Based Requests Correctly and Confidently
4. Recognising High-Risk Situations and Following Proper Escalation Protocols
5. Maintaining Professional Boundaries with Customers
6. Communicating Refusals Clearly, Respectfully, and Professionally

Who Should Attend

1. Pharmacy assistants and technicians  involved in dispensing and customer interaction
2. Intern pharmacists developing professional judgement and decision-making skills
3. All pharmacy team members responsible for maintaining safe, ethical, and compliant practice