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X-WR-CALDESC:Events for Castville Solutions
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DTSTART:20250101T000000
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DTSTART;VALUE=DATE:20260704
DTEND;VALUE=DATE:20260705
DTSTAMP:20260418T220216
CREATED:20260227T161706Z
LAST-MODIFIED:20260321T130544Z
UID:2144-1783123200-1783209599@castvillesolutions.com
SUMMARY:Running a High-Performance Pharmacy: Operations Skills for Managers & Supervisors
DESCRIPTION:·Running a pharmacy goes beyond dispensing medications — it requires managing people\, processes\, and performance every single day. When operations are not well structured\, common challenges such as stock discrepancies\, long wait times\, staff inefficiencies\, and lost revenue begin to surface. \nBranch managers and supervisors play a critical role in ensuring that daily activities run smoothly and consistently. Their ability to coordinate staff\, maintain control over inventory\, and enforce standard processes directly impacts both customer satisfaction and business performance. \nThis session focuses on practical\, real-world operations management. Participants will learn how to organise workflows\, improve team accountability\, manage stock effectively\, and maintain a well-run pharmacy environment that delivers both efficiency and profitability. \nWhat You Will Learn\n\nStructuring Daily Pharmacy Operations for Efficiency\nManaging Stock Control and Reducing Losses\nImproving Staff Productivity and Accountability\nStreamlining Workflow and Reducing Customer Wait Time\nTracking Key KPIs That Define Operational and Managerial Success\nUsing Simple Systems to Monitor and Improve Performance\n\nWho Should Attend\n\nBranch managers responsible for daily pharmacy operations\nSupervisors overseeing staff\, stock\, and workflow
URL:https://castvillesolutions.com/event/pharmacy-operations-running-an-efficient-pharmacy/
LOCATION:Live Virtual
CATEGORIES:Pharmacy Operations
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DTSTART;TZID=Africa/Lagos:20260718T120000
DTEND;TZID=Africa/Lagos:20260718T140000
DTSTAMP:20260418T220216
CREATED:20260227T161706Z
LAST-MODIFIED:20260321T124236Z
UID:2142-1784376000-1784383200@castvillesolutions.com
SUMMARY:Building Loyal Pharmacy Customers: Applying Emotional Intelligence in Everyday Practice
DESCRIPTION:·In today’s pharmacy environment\, products can be matched and prices can be compared — but customer experience is what truly sets a pharmacy apart. Every interaction at the counter is an opportunity to build trust or lose it. \n\n\n\n\n\n\n\n\n\nEmotional intelligence (EQ) — the ability to recognise\, understand\, and respond effectively to emotions — is what enables pharmacy teams to handle real-life situations with confidence and professionalism. Whether it’s a frustrated customer\, a worried parent\, or a regular client seeking reassurance\, how staff respond in these moments determines whether the customer walks away satisfied or never returns. \nThis session moves beyond theory and focuses on practical\, real-world application. Through relatable pharmacy scenarios\, participants will learn how to manage difficult interactions calmly\, communicate with empathy\, and create positive experiences that build long-term customer loyalty and differentiate their pharmacy from competitors. \nWhat You Will Learn\n\nApply core emotional intelligence skills to everyday pharmacy interactions\nIdentify verbal and non-verbal emotional cues from customers and adjust communication style appropriately\nManage difficult situations\, including complaints\, impatience\, and dissatisfaction\, with professionalism and composure\nUse structured approaches to de-escalate tension and turn negative experiences into positive outcomes\nBuild authentic rapport and trust through active listening\, tone\, and personalised engagement\nCommunicate clearly and confidently while maintaining empathy\, even under pressure\n\nWho Should Attend\n\nAll pharmacy staff in customer-facing roles\nSupervisors responsible for team performance\, coaching\, and service culture\nPharmacy owners and managers focused on improving customer retention and long-term business growt
URL:https://castvillesolutions.com/event/building-customer-loyalty-through-emotional-intelligence-2/
LOCATION:Live Virtual
CATEGORIES:Customer Service
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