BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Castville Solutions - ECPv6.15.20//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://castvillesolutions.com
X-WR-CALDESC:Events for Castville Solutions
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Africa/Lagos
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0100
TZNAME:WAT
DTSTART:20250101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20260606T170000
DTEND;TZID=Africa/Lagos:20260606T190000
DTSTAMP:20260418T172902
CREATED:20260205T214426Z
LAST-MODIFIED:20260320T232658Z
UID:1889-1780765200-1780772400@castvillesolutions.com
SUMMARY:From Counter to Connection: Professional Communication Skills for Pharmacy Staff
DESCRIPTION:Effective communication is at the heart of safe and patient-centred pharmacy practice. How pharmacy professionals speak\, listen\, write\, and present themselves influences patient trust\, adherence to medication\, and overall healthcare outcomes. Mastering communication skills ensures that information is delivered clearly\, compassionately\, and professionally in every interaction. \nWhat You Will Learn\n\nApply the Techniques of effective communication  in pharmacy settings\nDemonstrate strong verbal and non-verbal communication skills when interacting with patients and colleagues\nUse active listening techniques to better understand patient concerns and improve counselling outcomes\nCommunicate medication and health information clearly without unnecessary medical jargon\nHandle sensitive conversations with empathy\, discretion\, and professionalism\nPractice proper email and written communication etiquette in professional healthcare environments\n\nWho Should Attend\n\nPharmacy students preparing for clinical and community practice\nPharmacists and interns involved in patient counselling and care\nPharmacy technicians and assistants interact with patients daily\nHealthcare professionals seeking to improve communication within pharmacy settings
URL:https://castvillesolutions.com/event/professional-communication-with-pharmacy-customers/
LOCATION:Live Virtual
CATEGORIES:Customer Service
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20260620T120000
DTEND;TZID=Africa/Lagos:20260620T140000
DTSTAMP:20260418T172902
CREATED:20260227T161705Z
LAST-MODIFIED:20260321T122412Z
UID:2141-1781956800-1781964000@castvillesolutions.com
SUMMARY:Frontline Management of Upper Respiratory Tract Infections: A Guide for Pharmacy Teams
DESCRIPTION:URTI cases\, including colds\, sore throats\, and sinusitis\, are among the most frequent reasons customers visit community pharmacies in Nigeria. Because most of these infections are viral and self-limiting\, appropriate assessment at the pharmacy counter plays a critical role in preventing unnecessary antibiotic use and ensuring safe\, effective symptom relief. \nPharmacy support staff are often the first point of contact. Their ability to ask the right questions\, recognize warning signs\, and provide accurate advice directly impacts patient outcomes and public health. \nThis session is designed to build practical\, counter-ready skills. You will learn how to confidently assess symptoms\, recommend appropriate OTC treatments\, identify cases that require referral\, and communicate clearly with customers — ensuring every person presenting with a URTI receives safe\, professional\, and effective care. \nWhat You Will Learn\n\nConduct structured assessments of common URTI presentations using a simple questioning framework (e.g.\, WWHAM/ASMETHOD) to gather relevant clinical information quickly\nDifferentiate between common URTI conditions  and recognise typical symptom patterns\, duration\, and severity\nRecommend appropriate OTC treatments based on symptoms\, including correct product selection\, dosing\, duration\, and key precautions\nProvide clear and practical counselling on medication use\, home care measures (hydration\, rest\, steam inhalation)\, and expected recovery timelines\nIdentify red flags (e.g.\, persistent fever\, difficulty breathing\, prolonged symptoms\, vulnerable patients) that require referral to a pharmacist or doctor\nManage antibiotic requests that are not clinically appropriate using confident\, respectful communication while educating customers on proper use\nApply decision-making skills in real counter scenarios to ensure safe\, consistent\, and patient-centred care\n\nWho Should Attend\n\nPharmacy assistants and technicians who routinely handle URTI-related queries at the counter\nIntern pharmacists seeking to strengthen their patient assessment and OTC recommendation skills\nCommunity pharmacy support staff involved in advising customers on cough\, cold\, flu\, and sinus-related complaints\nAny frontline pharmacy team member looking to improve confidence\, communication\, and clinical judgement in managing minor ailments
URL:https://castvillesolutions.com/event/upper-respiratory-tract-infections-urti-support-role/
LOCATION:Live Virtual
CATEGORIES:Disease Management
END:VEVENT
END:VCALENDAR