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PRODID:-//Castville Solutions - ECPv6.15.20//NONSGML v1.0//EN
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X-ORIGINAL-URL:https://castvillesolutions.com
X-WR-CALDESC:Events for Castville Solutions
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BEGIN:VTIMEZONE
TZID:Africa/Lagos
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TZOFFSETFROM:+0100
TZOFFSETTO:+0100
TZNAME:WAT
DTSTART:20250101T000000
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260425
DTEND;VALUE=DATE:20260426
DTSTAMP:20260418T152117
CREATED:20260227T161655Z
LAST-MODIFIED:20260416T142018Z
UID:2136-1777075200-1777161599@castvillesolutions.com
SUMMARY:Know What You're Dispensing: Drug Categorisation & Product Knowledge for Pharmacy Staff
DESCRIPTION:Many dispensing errors and inappropriate counter recommendations trace back to weak product knowledge. Understanding how drugs are categorised and why is the foundation of safe\, confident pharmacy practice. This session equips pharmacy assistants and interns with the essential knowledge needed to serve customers safely and responsibly every day. \nWhat You Will Learn\n\nDistinguish between OTC\, prescription-only (POM)\, and controlled drugs and what each means at the counter\nIdentify major therapeutic groups and their common uses in community pharmacy\nRecognise key contraindications that should trigger a pharmacist referral\nMake safe\, appropriate counter recommendations based on solid product knowledge\nApply categorisation knowledge to reduce dispensing errors in daily practice\n\nWho Should Attend\n\nPharmacy assistants at all levels\nIntern pharmacists in their early practice period\nAny pharmacy staff who serve customers at the counter
URL:https://castvillesolutions.com/event/drug-categorisation-product-knowledge-for-pharmacy-staff/
LOCATION:Live Virtual
CATEGORIES:Product Knowledge
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260510
DTEND;VALUE=DATE:20260511
DTSTAMP:20260418T152117
CREATED:20260205T214426Z
LAST-MODIFIED:20260401T220214Z
UID:1888-1778371200-1778457599@castvillesolutions.com
SUMMARY:Allergy Support in Pharmacy: Pharmacy Support Staff Training
DESCRIPTION:Allergy-related complaints are frequently presented in community pharmacies\, making pharmacy teams an important first point of contact for patients seeking allergy support in community pharmacy.  Community pharmacies are highly accessible\, and many people visit them first when experiencing symptoms such as sneezing\, itching\, skin rashes\, watery eyes\, or nasal congestion. \nPharmacy teams therefore play a key role in providing timely advice\, reassurance\, and appropriate treatment options. \nProviding allergy support involves assessing symptoms\, recommending appropriate over-the-counter treatments\, and advising customers on the safe and correct use of medicines. Pharmacy teams  also help identify common triggers.  They also guide patients on prevention strategies\, symptom management\, and when further medical care may be required. \nThis live session will help pharmacy support staff across Nigeria strengthen their knowledge and confidence in delivering effective allergy support in community pharmacy settings. \nWhat You Will Learn \n\nUnderstand common types of allergies frequently encountered in community pharmacy.\nLearn how to identify allergy symptoms and recommend appropriate over-the-counter options.\nRecommend suitable over-the-counter options for allergy management.\nUnderstand when to refer customers to a pharmacist or healthcare provider\nLearn how to communicate clearly with customers seeking allergy advice and support.\nGain confidence in supporting safe and responsible allergy management in the pharmacy.\n\n Who Should Attend \n\nPharmacy Support Staff\nPharmacy Assistants\nPharmacy Technicians
URL:https://castvillesolutions.com/event/allergy-support-in-community-practice/
LOCATION:Live Virtual
CATEGORIES:Disease Management
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260523
DTEND;VALUE=DATE:20260524
DTSTAMP:20260418T152117
CREATED:20260227T161657Z
LAST-MODIFIED:20260401T220411Z
UID:2140-1779494400-1779580799@castvillesolutions.com
SUMMARY:Sales Excellence: Ethical Sales Strategies for Pharmacy Staff
DESCRIPTION:Many pharmacy staff sell products every day but lack structured techniques to increase basket size ethically. The result is missed revenue opportunities and customers who leave without the full solution they needed. Increasing pharmacy revenue does not require pressure selling it requires staff who know how to identify needs\, make confident recommendations\, and guide customers to the right decision. \nThis session teaches practical\, ethical selling skills that feel natural at the counter and produce measurable results. Previous attendees have reported noticeable increases in average transaction values within two weeks of applying these techniques. \nWhat You Will Learn \n\nApply needs-based selling to identify what customers truly require beyond their initial request\nUse proven techniques to increase average transaction value without pressure selling\nRecognise and respond to buying signals that indicate a customer is ready to decide\nApply ethical upselling and cross-selling approaches that build rather than break trust\nHandle price objections confidently and professionally without reflexive discounting\n\nWho Should Attend \n\nPharmacy support staff in customer-facing roles\nFront desk staff and dispensary assistants\nSupervisors looking to coach their teams on ethical sales skills
URL:https://castvillesolutions.com/event/sales-optimisation-for-pharmacy-support-staff-2/
LOCATION:Live Virtual
CATEGORIES:Sales Optimisation
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20260606T170000
DTEND;TZID=Africa/Lagos:20260606T190000
DTSTAMP:20260418T152117
CREATED:20260205T214426Z
LAST-MODIFIED:20260320T232658Z
UID:1889-1780765200-1780772400@castvillesolutions.com
SUMMARY:From Counter to Connection: Professional Communication Skills for Pharmacy Staff
DESCRIPTION:Effective communication is at the heart of safe and patient-centred pharmacy practice. How pharmacy professionals speak\, listen\, write\, and present themselves influences patient trust\, adherence to medication\, and overall healthcare outcomes. Mastering communication skills ensures that information is delivered clearly\, compassionately\, and professionally in every interaction. \nWhat You Will Learn\n\nApply the Techniques of effective communication  in pharmacy settings\nDemonstrate strong verbal and non-verbal communication skills when interacting with patients and colleagues\nUse active listening techniques to better understand patient concerns and improve counselling outcomes\nCommunicate medication and health information clearly without unnecessary medical jargon\nHandle sensitive conversations with empathy\, discretion\, and professionalism\nPractice proper email and written communication etiquette in professional healthcare environments\n\nWho Should Attend\n\nPharmacy students preparing for clinical and community practice\nPharmacists and interns involved in patient counselling and care\nPharmacy technicians and assistants interact with patients daily\nHealthcare professionals seeking to improve communication within pharmacy settings
URL:https://castvillesolutions.com/event/professional-communication-with-pharmacy-customers/
LOCATION:Live Virtual
CATEGORIES:Customer Service
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20260620T120000
DTEND;TZID=Africa/Lagos:20260620T140000
DTSTAMP:20260418T152117
CREATED:20260227T161705Z
LAST-MODIFIED:20260321T122412Z
UID:2141-1781956800-1781964000@castvillesolutions.com
SUMMARY:Frontline Management of Upper Respiratory Tract Infections: A Guide for Pharmacy Teams
DESCRIPTION:URTI cases\, including colds\, sore throats\, and sinusitis\, are among the most frequent reasons customers visit community pharmacies in Nigeria. Because most of these infections are viral and self-limiting\, appropriate assessment at the pharmacy counter plays a critical role in preventing unnecessary antibiotic use and ensuring safe\, effective symptom relief. \nPharmacy support staff are often the first point of contact. Their ability to ask the right questions\, recognize warning signs\, and provide accurate advice directly impacts patient outcomes and public health. \nThis session is designed to build practical\, counter-ready skills. You will learn how to confidently assess symptoms\, recommend appropriate OTC treatments\, identify cases that require referral\, and communicate clearly with customers — ensuring every person presenting with a URTI receives safe\, professional\, and effective care. \nWhat You Will Learn\n\nConduct structured assessments of common URTI presentations using a simple questioning framework (e.g.\, WWHAM/ASMETHOD) to gather relevant clinical information quickly\nDifferentiate between common URTI conditions  and recognise typical symptom patterns\, duration\, and severity\nRecommend appropriate OTC treatments based on symptoms\, including correct product selection\, dosing\, duration\, and key precautions\nProvide clear and practical counselling on medication use\, home care measures (hydration\, rest\, steam inhalation)\, and expected recovery timelines\nIdentify red flags (e.g.\, persistent fever\, difficulty breathing\, prolonged symptoms\, vulnerable patients) that require referral to a pharmacist or doctor\nManage antibiotic requests that are not clinically appropriate using confident\, respectful communication while educating customers on proper use\nApply decision-making skills in real counter scenarios to ensure safe\, consistent\, and patient-centred care\n\nWho Should Attend\n\nPharmacy assistants and technicians who routinely handle URTI-related queries at the counter\nIntern pharmacists seeking to strengthen their patient assessment and OTC recommendation skills\nCommunity pharmacy support staff involved in advising customers on cough\, cold\, flu\, and sinus-related complaints\nAny frontline pharmacy team member looking to improve confidence\, communication\, and clinical judgement in managing minor ailments
URL:https://castvillesolutions.com/event/upper-respiratory-tract-infections-urti-support-role/
LOCATION:Live Virtual
CATEGORIES:Disease Management
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260704
DTEND;VALUE=DATE:20260705
DTSTAMP:20260418T152117
CREATED:20260227T161706Z
LAST-MODIFIED:20260321T130544Z
UID:2144-1783123200-1783209599@castvillesolutions.com
SUMMARY:Running a High-Performance Pharmacy: Operations Skills for Managers & Supervisors
DESCRIPTION:·Running a pharmacy goes beyond dispensing medications — it requires managing people\, processes\, and performance every single day. When operations are not well structured\, common challenges such as stock discrepancies\, long wait times\, staff inefficiencies\, and lost revenue begin to surface. \nBranch managers and supervisors play a critical role in ensuring that daily activities run smoothly and consistently. Their ability to coordinate staff\, maintain control over inventory\, and enforce standard processes directly impacts both customer satisfaction and business performance. \nThis session focuses on practical\, real-world operations management. Participants will learn how to organise workflows\, improve team accountability\, manage stock effectively\, and maintain a well-run pharmacy environment that delivers both efficiency and profitability. \nWhat You Will Learn\n\nStructuring Daily Pharmacy Operations for Efficiency\nManaging Stock Control and Reducing Losses\nImproving Staff Productivity and Accountability\nStreamlining Workflow and Reducing Customer Wait Time\nTracking Key KPIs That Define Operational and Managerial Success\nUsing Simple Systems to Monitor and Improve Performance\n\nWho Should Attend\n\nBranch managers responsible for daily pharmacy operations\nSupervisors overseeing staff\, stock\, and workflow
URL:https://castvillesolutions.com/event/pharmacy-operations-running-an-efficient-pharmacy/
LOCATION:Live Virtual
CATEGORIES:Pharmacy Operations
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20260718T120000
DTEND;TZID=Africa/Lagos:20260718T140000
DTSTAMP:20260418T152117
CREATED:20260227T161706Z
LAST-MODIFIED:20260321T124236Z
UID:2142-1784376000-1784383200@castvillesolutions.com
SUMMARY:Building Loyal Pharmacy Customers: Applying Emotional Intelligence in Everyday Practice
DESCRIPTION:·In today’s pharmacy environment\, products can be matched and prices can be compared — but customer experience is what truly sets a pharmacy apart. Every interaction at the counter is an opportunity to build trust or lose it. \n\n\n\n\n\n\n\n\n\nEmotional intelligence (EQ) — the ability to recognise\, understand\, and respond effectively to emotions — is what enables pharmacy teams to handle real-life situations with confidence and professionalism. Whether it’s a frustrated customer\, a worried parent\, or a regular client seeking reassurance\, how staff respond in these moments determines whether the customer walks away satisfied or never returns. \nThis session moves beyond theory and focuses on practical\, real-world application. Through relatable pharmacy scenarios\, participants will learn how to manage difficult interactions calmly\, communicate with empathy\, and create positive experiences that build long-term customer loyalty and differentiate their pharmacy from competitors. \nWhat You Will Learn\n\nApply core emotional intelligence skills to everyday pharmacy interactions\nIdentify verbal and non-verbal emotional cues from customers and adjust communication style appropriately\nManage difficult situations\, including complaints\, impatience\, and dissatisfaction\, with professionalism and composure\nUse structured approaches to de-escalate tension and turn negative experiences into positive outcomes\nBuild authentic rapport and trust through active listening\, tone\, and personalised engagement\nCommunicate clearly and confidently while maintaining empathy\, even under pressure\n\nWho Should Attend\n\nAll pharmacy staff in customer-facing roles\nSupervisors responsible for team performance\, coaching\, and service culture\nPharmacy owners and managers focused on improving customer retention and long-term business growt
URL:https://castvillesolutions.com/event/building-customer-loyalty-through-emotional-intelligence-2/
LOCATION:Live Virtual
CATEGORIES:Customer Service
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20260801T120000
DTEND;TZID=Africa/Lagos:20260801T140000
DTSTAMP:20260418T152117
CREATED:20260227T161706Z
LAST-MODIFIED:20260321T142816Z
UID:2143-1785585600-1785592800@castvillesolutions.com
SUMMARY:Dispense with Confidence: Ethics\, Boundaries\, and Professional Practice in Pharmacy
DESCRIPTION:·Pharmacy practice requires more than technical knowledge; it demands sound judgement\, ethical decision-making\, and the ability to maintain professional boundaries in challenging situations. Every day\, pharmacy teams encounter requests and scenarios that test these principles\, from customers seeking restricted medicines to pressure that may conflict with best practice. \nFailing to handle these situations appropriately can lead to serious consequences\, including patient harm\, regulatory issues\, and damage to professional reputation. On the other hand\, consistently applying ethical standards builds trust\, protects your license\, and strengthens the credibility of your pharmacy. \nThis session focuses on practical\, real-world applications. Participants will learn how to make safe dispensing decisions\, handle difficult requests confidently\, and maintain clear professional boundaries while delivering respectful\, patient-centred care. \nWhat You Will Learn\n\nMaking Safe and Ethical Dispensing Decisions Every Time\nUnderstanding Scope of Practice and Legal Responsibilities\nHandling Prescription-Based Requests Correctly and Confidently\nRecognising High-Risk Situations and Following Proper Escalation Protocols\nMaintaining Professional Boundaries with Customers\nCommunicating Refusals Clearly\, Respectfully\, and Professionally\n\nWho Should Attend\n\nPharmacy assistants and technicians  involved in dispensing and customer interaction\nIntern pharmacists developing professional judgement and decision-making skills\nAll pharmacy team members responsible for maintaining safe\, ethical\, and compliant practice
URL:https://castvillesolutions.com/event/ethical-dispensing-professional-boundaries/
LOCATION:Live Virtual
CATEGORIES:Disease Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20260810T120000
DTEND;TZID=Africa/Lagos:20260810T140000
DTSTAMP:20260418T152117
CREATED:20260227T161722Z
LAST-MODIFIED:20260314T082203Z
UID:2151-1786363200-1786370400@castvillesolutions.com
SUMMARY:Managing Difficult and Angry Customers in Pharmacies
DESCRIPTION:· De-escalation techniques\n· Professional boundaries\n· Service recovery strategies
URL:https://castvillesolutions.com/event/managing-difficult-and-angry-customers-in-pharmacies/
LOCATION:Live Virtual
CATEGORIES:Customer Service
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20260824T120000
DTEND;TZID=Africa/Lagos:20260824T140000
DTSTAMP:20260418T152117
CREATED:20260227T161723Z
LAST-MODIFIED:20260314T082044Z
UID:2152-1787572800-1787580000@castvillesolutions.com
SUMMARY:Asthma Support at the Pharmacy Counter
DESCRIPTION:· Inhaler demonstration\n· Adherence counselling\n· Emergency signs
URL:https://castvillesolutions.com/event/asthma-support-at-the-pharmacy-counter-2/
LOCATION:Live Virtual
CATEGORIES:Disease Management
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260829
DTEND;VALUE=DATE:20260830
DTSTAMP:20260418T152117
CREATED:20260227T161707Z
LAST-MODIFIED:20260321T153432Z
UID:2145-1787961600-1788047999@castvillesolutions.com
SUMMARY:Diarrhoea Case Management in Pharmacy: Safe\, Effective\, and Customer-Focused Care
DESCRIPTION:·Diarrhoea is one of the most frequent conditions presented at the pharmacy counter\, affecting both children and adults. While many cases are mild and self-limiting\, others can lead to serious complications such as dehydration\, especially in vulnerable populations. \nPharmacy teams are often the first point of contact\, making their role critical in ensuring safe and effective management. The ability to assess symptoms accurately\, recommend appropriate treatment\, and identify when referral is needed can significantly impact patient outcomes. \nThis session focuses on practical\, counter-level skills. Participants will learn how to assess diarrhoea cases\, prioritise rehydration\, recommend suitable treatments\, and provide clear advice that supports safe recovery. \nWhat You Will Learn\n\nAssessing Diarrhoea Cases Using a Structured Questioning Approach\nIdentifying Types and Causes of Diarrhoea (Acute\, Infectious\, Food-Related)\nRecommending Oral Rehydration and Preventing Dehydration Effectively\nSelecting Appropriate OTC Treatments and Knowing When to Avoid Them\nRecognising Red Flags and High-Risk Patients Requiring Referral\nProviding Clear Home Care Advice for Safe and Quick Recovery\n\nWho Should Attend\n\nPharmacy assistants handling everyday counter queries\nIntern pharmacists building clinical assessment skills\nAll pharmacy support staff involved in advising patients on minor ailments
URL:https://castvillesolutions.com/event/diarrhoea-management-support-2/
LOCATION:Live Virtual
CATEGORIES:Disease Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20260910T120000
DTEND;TZID=Africa/Lagos:20260910T140000
DTSTAMP:20260418T152117
CREATED:20260227T161723Z
LAST-MODIFIED:20260307T090747Z
UID:2153-1789041600-1789048800@castvillesolutions.com
SUMMARY:Sales Optimisation for Pharmacy Support Staff (Advanced)
DESCRIPTION:· Handling price objections confidently\n· Turning enquiries into completed purchases\n· Communicating product value clearly\n· Building repeat customer behavior\n· Tracking personal sales contribution
URL:https://castvillesolutions.com/event/sales-optimisation-for-pharmacy-support-staff-advanced/
LOCATION:Live Virtual
CATEGORIES:Sales Optimisation
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20260924T120000
DTEND;TZID=Africa/Lagos:20260924T140000
DTSTAMP:20260418T152117
CREATED:20260227T161723Z
LAST-MODIFIED:20260314T081933Z
UID:2154-1790251200-1790258400@castvillesolutions.com
SUMMARY:Skin Conditions Support (Eczema & Common Infections)
DESCRIPTION:· Identifying common skin issues\n· Safe product selection\n· Referral triggers
URL:https://castvillesolutions.com/event/skin-conditions-support-eczema-common-infections-2/
LOCATION:Live Virtual
CATEGORIES:Disease Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20261010T120000
DTEND;TZID=Africa/Lagos:20261010T140000
DTSTAMP:20260418T152117
CREATED:20260227T161724Z
LAST-MODIFIED:20260314T081846Z
UID:2155-1791633600-1791640800@castvillesolutions.com
SUMMARY:Upselling & Link Selling in Retail Pharmacies
DESCRIPTION:· Structured objection handling scripts\n· Explaining product differences confidently\n· Justifying price without discounting\n· Ethical closing techniques\n· Long-term customer loyalty strategies
URL:https://castvillesolutions.com/event/upselling-link-selling-in-retail-pharmacies-2/
LOCATION:Live Virtual
CATEGORIES:Sales Optimisation
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20261024T120000
DTEND;TZID=Africa/Lagos:20261024T140000
DTSTAMP:20260418T152117
CREATED:20260227T161737Z
LAST-MODIFIED:20260314T081621Z
UID:2156-1792843200-1792850400@castvillesolutions.com
SUMMARY:Hypertension Support Services
DESCRIPTION:· BP monitoring basics\n· Lifestyle advice\n· Adherence support\n· Red flags
URL:https://castvillesolutions.com/event/hypertension-support-services-2/
LOCATION:Live Virtual
CATEGORIES:Disease Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20261110T120000
DTEND;TZID=Africa/Lagos:20261110T140000
DTSTAMP:20260418T152117
CREATED:20260227T161738Z
LAST-MODIFIED:20260314T081519Z
UID:2157-1794312000-1794319200@castvillesolutions.com
SUMMARY:Ethical Product Recommendation & Purchase Conversion
DESCRIPTION:· Objection scripts\n· Price justification\n· Ethical closing\n· Loyalty strategies
URL:https://castvillesolutions.com/event/ethical-product-recommendation-purchase-conversion-2/
LOCATION:Live Virtual
CATEGORIES:Sales Optimisation
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20261124T120000
DTEND;TZID=Africa/Lagos:20261124T140000
DTSTAMP:20260418T152117
CREATED:20260205T214506Z
LAST-MODIFIED:20260314T081456Z
UID:1903-1795521600-1795528800@castvillesolutions.com
SUMMARY:Peptic Ulcer Support in Pharmacy Settings
DESCRIPTION:· Ulcer symptom identification\n· OTC guidance\n· Lifestyle counselling\n· Referral signs
URL:https://castvillesolutions.com/event/peptic-ulcer-support-in-pharmacy-settings/
LOCATION:Live Virtual
CATEGORIES:Disease Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20261124T120000
DTEND;TZID=Africa/Lagos:20261124T140000
DTSTAMP:20260418T152117
CREATED:20260227T161738Z
LAST-MODIFIED:20260314T081346Z
UID:2158-1795521600-1795528800@castvillesolutions.com
SUMMARY:Arthritis Support & Pain Management Assistance
DESCRIPTION:· NSAID precautions\n· Non-drug advice\n· Referral indicators \nTraining Registration \n 
URL:https://castvillesolutions.com/event/arthritis-support-pain-management-assistance-2/
LOCATION:Live Virtual
CATEGORIES:Disease Management
END:VEVENT
END:VCALENDAR