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PRODID:-//Castville Solutions - ECPv6.15.20//NONSGML v1.0//EN
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METHOD:PUBLISH
X-WR-CALNAME:Castville Solutions
X-ORIGINAL-URL:https://castvillesolutions.com
X-WR-CALDESC:Events for Castville Solutions
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X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Africa/Lagos
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0100
TZNAME:WAT
DTSTART:20250101T000000
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END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20260801T120000
DTEND;TZID=Africa/Lagos:20260801T140000
DTSTAMP:20260419T053332
CREATED:20260227T161706Z
LAST-MODIFIED:20260321T142816Z
UID:2143-1785585600-1785592800@castvillesolutions.com
SUMMARY:Dispense with Confidence: Ethics\, Boundaries\, and Professional Practice in Pharmacy
DESCRIPTION:·Pharmacy practice requires more than technical knowledge; it demands sound judgement\, ethical decision-making\, and the ability to maintain professional boundaries in challenging situations. Every day\, pharmacy teams encounter requests and scenarios that test these principles\, from customers seeking restricted medicines to pressure that may conflict with best practice. \nFailing to handle these situations appropriately can lead to serious consequences\, including patient harm\, regulatory issues\, and damage to professional reputation. On the other hand\, consistently applying ethical standards builds trust\, protects your license\, and strengthens the credibility of your pharmacy. \nThis session focuses on practical\, real-world applications. Participants will learn how to make safe dispensing decisions\, handle difficult requests confidently\, and maintain clear professional boundaries while delivering respectful\, patient-centred care. \nWhat You Will Learn\n\nMaking Safe and Ethical Dispensing Decisions Every Time\nUnderstanding Scope of Practice and Legal Responsibilities\nHandling Prescription-Based Requests Correctly and Confidently\nRecognising High-Risk Situations and Following Proper Escalation Protocols\nMaintaining Professional Boundaries with Customers\nCommunicating Refusals Clearly\, Respectfully\, and Professionally\n\nWho Should Attend\n\nPharmacy assistants and technicians  involved in dispensing and customer interaction\nIntern pharmacists developing professional judgement and decision-making skills\nAll pharmacy team members responsible for maintaining safe\, ethical\, and compliant practice
URL:https://castvillesolutions.com/event/ethical-dispensing-professional-boundaries/
LOCATION:Live Virtual
CATEGORIES:Disease Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20260810T120000
DTEND;TZID=Africa/Lagos:20260810T140000
DTSTAMP:20260419T053332
CREATED:20260227T161722Z
LAST-MODIFIED:20260314T082203Z
UID:2151-1786363200-1786370400@castvillesolutions.com
SUMMARY:Managing Difficult and Angry Customers in Pharmacies
DESCRIPTION:· De-escalation techniques\n· Professional boundaries\n· Service recovery strategies
URL:https://castvillesolutions.com/event/managing-difficult-and-angry-customers-in-pharmacies/
LOCATION:Live Virtual
CATEGORIES:Customer Service
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20260824T120000
DTEND;TZID=Africa/Lagos:20260824T140000
DTSTAMP:20260419T053332
CREATED:20260227T161723Z
LAST-MODIFIED:20260314T082044Z
UID:2152-1787572800-1787580000@castvillesolutions.com
SUMMARY:Asthma Support at the Pharmacy Counter
DESCRIPTION:· Inhaler demonstration\n· Adherence counselling\n· Emergency signs
URL:https://castvillesolutions.com/event/asthma-support-at-the-pharmacy-counter-2/
LOCATION:Live Virtual
CATEGORIES:Disease Management
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260829
DTEND;VALUE=DATE:20260830
DTSTAMP:20260419T053332
CREATED:20260227T161707Z
LAST-MODIFIED:20260321T153432Z
UID:2145-1787961600-1788047999@castvillesolutions.com
SUMMARY:Diarrhoea Case Management in Pharmacy: Safe\, Effective\, and Customer-Focused Care
DESCRIPTION:·Diarrhoea is one of the most frequent conditions presented at the pharmacy counter\, affecting both children and adults. While many cases are mild and self-limiting\, others can lead to serious complications such as dehydration\, especially in vulnerable populations. \nPharmacy teams are often the first point of contact\, making their role critical in ensuring safe and effective management. The ability to assess symptoms accurately\, recommend appropriate treatment\, and identify when referral is needed can significantly impact patient outcomes. \nThis session focuses on practical\, counter-level skills. Participants will learn how to assess diarrhoea cases\, prioritise rehydration\, recommend suitable treatments\, and provide clear advice that supports safe recovery. \nWhat You Will Learn\n\nAssessing Diarrhoea Cases Using a Structured Questioning Approach\nIdentifying Types and Causes of Diarrhoea (Acute\, Infectious\, Food-Related)\nRecommending Oral Rehydration and Preventing Dehydration Effectively\nSelecting Appropriate OTC Treatments and Knowing When to Avoid Them\nRecognising Red Flags and High-Risk Patients Requiring Referral\nProviding Clear Home Care Advice for Safe and Quick Recovery\n\nWho Should Attend\n\nPharmacy assistants handling everyday counter queries\nIntern pharmacists building clinical assessment skills\nAll pharmacy support staff involved in advising patients on minor ailments
URL:https://castvillesolutions.com/event/diarrhoea-management-support-2/
LOCATION:Live Virtual
CATEGORIES:Disease Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20260910T120000
DTEND;TZID=Africa/Lagos:20260910T140000
DTSTAMP:20260419T053332
CREATED:20260227T161723Z
LAST-MODIFIED:20260307T090747Z
UID:2153-1789041600-1789048800@castvillesolutions.com
SUMMARY:Sales Optimisation for Pharmacy Support Staff (Advanced)
DESCRIPTION:· Handling price objections confidently\n· Turning enquiries into completed purchases\n· Communicating product value clearly\n· Building repeat customer behavior\n· Tracking personal sales contribution
URL:https://castvillesolutions.com/event/sales-optimisation-for-pharmacy-support-staff-advanced/
LOCATION:Live Virtual
CATEGORIES:Sales Optimisation
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20260924T120000
DTEND;TZID=Africa/Lagos:20260924T140000
DTSTAMP:20260419T053332
CREATED:20260227T161723Z
LAST-MODIFIED:20260314T081933Z
UID:2154-1790251200-1790258400@castvillesolutions.com
SUMMARY:Skin Conditions Support (Eczema & Common Infections)
DESCRIPTION:· Identifying common skin issues\n· Safe product selection\n· Referral triggers
URL:https://castvillesolutions.com/event/skin-conditions-support-eczema-common-infections-2/
LOCATION:Live Virtual
CATEGORIES:Disease Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20261010T120000
DTEND;TZID=Africa/Lagos:20261010T140000
DTSTAMP:20260419T053332
CREATED:20260227T161724Z
LAST-MODIFIED:20260314T081846Z
UID:2155-1791633600-1791640800@castvillesolutions.com
SUMMARY:Upselling & Link Selling in Retail Pharmacies
DESCRIPTION:· Structured objection handling scripts\n· Explaining product differences confidently\n· Justifying price without discounting\n· Ethical closing techniques\n· Long-term customer loyalty strategies
URL:https://castvillesolutions.com/event/upselling-link-selling-in-retail-pharmacies-2/
LOCATION:Live Virtual
CATEGORIES:Sales Optimisation
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20261024T120000
DTEND;TZID=Africa/Lagos:20261024T140000
DTSTAMP:20260419T053332
CREATED:20260227T161737Z
LAST-MODIFIED:20260314T081621Z
UID:2156-1792843200-1792850400@castvillesolutions.com
SUMMARY:Hypertension Support Services
DESCRIPTION:· BP monitoring basics\n· Lifestyle advice\n· Adherence support\n· Red flags
URL:https://castvillesolutions.com/event/hypertension-support-services-2/
LOCATION:Live Virtual
CATEGORIES:Disease Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20261110T120000
DTEND;TZID=Africa/Lagos:20261110T140000
DTSTAMP:20260419T053332
CREATED:20260227T161738Z
LAST-MODIFIED:20260314T081519Z
UID:2157-1794312000-1794319200@castvillesolutions.com
SUMMARY:Ethical Product Recommendation & Purchase Conversion
DESCRIPTION:· Objection scripts\n· Price justification\n· Ethical closing\n· Loyalty strategies
URL:https://castvillesolutions.com/event/ethical-product-recommendation-purchase-conversion-2/
LOCATION:Live Virtual
CATEGORIES:Sales Optimisation
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20261124T120000
DTEND;TZID=Africa/Lagos:20261124T140000
DTSTAMP:20260419T053332
CREATED:20260205T214506Z
LAST-MODIFIED:20260314T081456Z
UID:1903-1795521600-1795528800@castvillesolutions.com
SUMMARY:Peptic Ulcer Support in Pharmacy Settings
DESCRIPTION:· Ulcer symptom identification\n· OTC guidance\n· Lifestyle counselling\n· Referral signs
URL:https://castvillesolutions.com/event/peptic-ulcer-support-in-pharmacy-settings/
LOCATION:Live Virtual
CATEGORIES:Disease Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20261124T120000
DTEND;TZID=Africa/Lagos:20261124T140000
DTSTAMP:20260419T053332
CREATED:20260227T161738Z
LAST-MODIFIED:20260314T081346Z
UID:2158-1795521600-1795528800@castvillesolutions.com
SUMMARY:Arthritis Support & Pain Management Assistance
DESCRIPTION:· NSAID precautions\n· Non-drug advice\n· Referral indicators \nTraining Registration \n 
URL:https://castvillesolutions.com/event/arthritis-support-pain-management-assistance-2/
LOCATION:Live Virtual
CATEGORIES:Disease Management
END:VEVENT
END:VCALENDAR