BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Castville Solutions - ECPv6.15.20//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Castville Solutions
X-ORIGINAL-URL:https://castvillesolutions.com
X-WR-CALDESC:Events for Castville Solutions
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Africa/Lagos
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0100
TZNAME:WAT
DTSTART:20250101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20260620T120000
DTEND;TZID=Africa/Lagos:20260620T140000
DTSTAMP:20260419T085902
CREATED:20260227T161705Z
LAST-MODIFIED:20260321T122412Z
UID:2141-1781956800-1781964000@castvillesolutions.com
SUMMARY:Frontline Management of Upper Respiratory Tract Infections: A Guide for Pharmacy Teams
DESCRIPTION:URTI cases\, including colds\, sore throats\, and sinusitis\, are among the most frequent reasons customers visit community pharmacies in Nigeria. Because most of these infections are viral and self-limiting\, appropriate assessment at the pharmacy counter plays a critical role in preventing unnecessary antibiotic use and ensuring safe\, effective symptom relief. \nPharmacy support staff are often the first point of contact. Their ability to ask the right questions\, recognize warning signs\, and provide accurate advice directly impacts patient outcomes and public health. \nThis session is designed to build practical\, counter-ready skills. You will learn how to confidently assess symptoms\, recommend appropriate OTC treatments\, identify cases that require referral\, and communicate clearly with customers — ensuring every person presenting with a URTI receives safe\, professional\, and effective care. \nWhat You Will Learn\n\nConduct structured assessments of common URTI presentations using a simple questioning framework (e.g.\, WWHAM/ASMETHOD) to gather relevant clinical information quickly\nDifferentiate between common URTI conditions  and recognise typical symptom patterns\, duration\, and severity\nRecommend appropriate OTC treatments based on symptoms\, including correct product selection\, dosing\, duration\, and key precautions\nProvide clear and practical counselling on medication use\, home care measures (hydration\, rest\, steam inhalation)\, and expected recovery timelines\nIdentify red flags (e.g.\, persistent fever\, difficulty breathing\, prolonged symptoms\, vulnerable patients) that require referral to a pharmacist or doctor\nManage antibiotic requests that are not clinically appropriate using confident\, respectful communication while educating customers on proper use\nApply decision-making skills in real counter scenarios to ensure safe\, consistent\, and patient-centred care\n\nWho Should Attend\n\nPharmacy assistants and technicians who routinely handle URTI-related queries at the counter\nIntern pharmacists seeking to strengthen their patient assessment and OTC recommendation skills\nCommunity pharmacy support staff involved in advising customers on cough\, cold\, flu\, and sinus-related complaints\nAny frontline pharmacy team member looking to improve confidence\, communication\, and clinical judgement in managing minor ailments
URL:https://castvillesolutions.com/event/upper-respiratory-tract-infections-urti-support-role/
LOCATION:Live Virtual
CATEGORIES:Disease Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20260606T170000
DTEND;TZID=Africa/Lagos:20260606T190000
DTSTAMP:20260419T085902
CREATED:20260205T214426Z
LAST-MODIFIED:20260320T232658Z
UID:1889-1780765200-1780772400@castvillesolutions.com
SUMMARY:From Counter to Connection: Professional Communication Skills for Pharmacy Staff
DESCRIPTION:Effective communication is at the heart of safe and patient-centred pharmacy practice. How pharmacy professionals speak\, listen\, write\, and present themselves influences patient trust\, adherence to medication\, and overall healthcare outcomes. Mastering communication skills ensures that information is delivered clearly\, compassionately\, and professionally in every interaction. \nWhat You Will Learn\n\nApply the Techniques of effective communication  in pharmacy settings\nDemonstrate strong verbal and non-verbal communication skills when interacting with patients and colleagues\nUse active listening techniques to better understand patient concerns and improve counselling outcomes\nCommunicate medication and health information clearly without unnecessary medical jargon\nHandle sensitive conversations with empathy\, discretion\, and professionalism\nPractice proper email and written communication etiquette in professional healthcare environments\n\nWho Should Attend\n\nPharmacy students preparing for clinical and community practice\nPharmacists and interns involved in patient counselling and care\nPharmacy technicians and assistants interact with patients daily\nHealthcare professionals seeking to improve communication within pharmacy settings
URL:https://castvillesolutions.com/event/professional-communication-with-pharmacy-customers/
LOCATION:Live Virtual
CATEGORIES:Customer Service
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260523
DTEND;VALUE=DATE:20260524
DTSTAMP:20260419T085902
CREATED:20260227T161657Z
LAST-MODIFIED:20260401T220411Z
UID:2140-1779494400-1779580799@castvillesolutions.com
SUMMARY:Sales Excellence: Ethical Sales Strategies for Pharmacy Staff
DESCRIPTION:Many pharmacy staff sell products every day but lack structured techniques to increase basket size ethically. The result is missed revenue opportunities and customers who leave without the full solution they needed. Increasing pharmacy revenue does not require pressure selling it requires staff who know how to identify needs\, make confident recommendations\, and guide customers to the right decision. \nThis session teaches practical\, ethical selling skills that feel natural at the counter and produce measurable results. Previous attendees have reported noticeable increases in average transaction values within two weeks of applying these techniques. \nWhat You Will Learn \n\nApply needs-based selling to identify what customers truly require beyond their initial request\nUse proven techniques to increase average transaction value without pressure selling\nRecognise and respond to buying signals that indicate a customer is ready to decide\nApply ethical upselling and cross-selling approaches that build rather than break trust\nHandle price objections confidently and professionally without reflexive discounting\n\nWho Should Attend \n\nPharmacy support staff in customer-facing roles\nFront desk staff and dispensary assistants\nSupervisors looking to coach their teams on ethical sales skills
URL:https://castvillesolutions.com/event/sales-optimisation-for-pharmacy-support-staff-2/
LOCATION:Live Virtual
CATEGORIES:Sales Optimisation
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260510
DTEND;VALUE=DATE:20260511
DTSTAMP:20260419T085902
CREATED:20260205T214426Z
LAST-MODIFIED:20260401T220214Z
UID:1888-1778371200-1778457599@castvillesolutions.com
SUMMARY:Allergy Support in Pharmacy: Pharmacy Support Staff Training
DESCRIPTION:Allergy-related complaints are frequently presented in community pharmacies\, making pharmacy teams an important first point of contact for patients seeking allergy support in community pharmacy.  Community pharmacies are highly accessible\, and many people visit them first when experiencing symptoms such as sneezing\, itching\, skin rashes\, watery eyes\, or nasal congestion. \nPharmacy teams therefore play a key role in providing timely advice\, reassurance\, and appropriate treatment options. \nProviding allergy support involves assessing symptoms\, recommending appropriate over-the-counter treatments\, and advising customers on the safe and correct use of medicines. Pharmacy teams  also help identify common triggers.  They also guide patients on prevention strategies\, symptom management\, and when further medical care may be required. \nThis live session will help pharmacy support staff across Nigeria strengthen their knowledge and confidence in delivering effective allergy support in community pharmacy settings. \nWhat You Will Learn \n\nUnderstand common types of allergies frequently encountered in community pharmacy.\nLearn how to identify allergy symptoms and recommend appropriate over-the-counter options.\nRecommend suitable over-the-counter options for allergy management.\nUnderstand when to refer customers to a pharmacist or healthcare provider\nLearn how to communicate clearly with customers seeking allergy advice and support.\nGain confidence in supporting safe and responsible allergy management in the pharmacy.\n\n Who Should Attend \n\nPharmacy Support Staff\nPharmacy Assistants\nPharmacy Technicians
URL:https://castvillesolutions.com/event/allergy-support-in-community-practice/
LOCATION:Live Virtual
CATEGORIES:Disease Management
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260425
DTEND;VALUE=DATE:20260426
DTSTAMP:20260419T085902
CREATED:20260227T161655Z
LAST-MODIFIED:20260416T142018Z
UID:2136-1777075200-1777161599@castvillesolutions.com
SUMMARY:Know What You're Dispensing: Drug Categorisation & Product Knowledge for Pharmacy Staff
DESCRIPTION:Many dispensing errors and inappropriate counter recommendations trace back to weak product knowledge. Understanding how drugs are categorised and why is the foundation of safe\, confident pharmacy practice. This session equips pharmacy assistants and interns with the essential knowledge needed to serve customers safely and responsibly every day. \nWhat You Will Learn\n\nDistinguish between OTC\, prescription-only (POM)\, and controlled drugs and what each means at the counter\nIdentify major therapeutic groups and their common uses in community pharmacy\nRecognise key contraindications that should trigger a pharmacist referral\nMake safe\, appropriate counter recommendations based on solid product knowledge\nApply categorisation knowledge to reduce dispensing errors in daily practice\n\nWho Should Attend\n\nPharmacy assistants at all levels\nIntern pharmacists in their early practice period\nAny pharmacy staff who serve customers at the counter
URL:https://castvillesolutions.com/event/drug-categorisation-product-knowledge-for-pharmacy-staff/
LOCATION:Live Virtual
CATEGORIES:Product Knowledge
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260412
DTEND;VALUE=DATE:20260413
DTSTAMP:20260419T085902
CREATED:20260227T161656Z
LAST-MODIFIED:20260401T213615Z
UID:2137-1775952000-1776038399@castvillesolutions.com
SUMMARY:Practical Inventory Management for Pharmacies : How to Make Better Inventory Decisions
DESCRIPTION:This session will introduce practical methods to help pharmacy teams determine what to restock\, decide the right quantity to purchase\, and reduce wastage through better stock control practices. \nWhat You Will Learn\n1. How to determine what products to restock based on sales trends and stock movement.\n2. Understand how to calculate the right quantity to purchase to avoid overstocking or stockouts.\n3. Identify fast-moving and slow-moving items and how they should influence purchasing decisions.\n4. Discover practical methods for monitoring expiry dates and reducing stock wastage.\n5. Implement simple inventory control routines that improve stock accuracy and protect pharmacy revenue. \nWho Should Attend\n1. Store Officers\n2. Pharmacy Technicians\n3. Branch Managers\n4. Pharmacy Support Staff \nNeed help registering or have questions?\nSend us a WhatsApp message via 09010634633\, and we will be happy to help.
URL:https://castvillesolutions.com/event/practical-inventory-management-for-pharmacies/
LOCATION:Live Virtual
CATEGORIES:Supply Chain
END:VEVENT
END:VCALENDAR