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PRODID:-//Castville Solutions - ECPv6.15.20//NONSGML v1.0//EN
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X-ORIGINAL-URL:https://castvillesolutions.com
X-WR-CALDESC:Events for Castville Solutions
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TZID:Africa/Lagos
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TZOFFSETFROM:+0100
TZOFFSETTO:+0100
TZNAME:WAT
DTSTART:20250101T000000
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260510
DTEND;VALUE=DATE:20260511
DTSTAMP:20260416T194002
CREATED:20260205T214426Z
LAST-MODIFIED:20260401T220214Z
UID:1888-1778371200-1778457599@castvillesolutions.com
SUMMARY:Allergy Support in Pharmacy: Pharmacy Support Staff Training
DESCRIPTION:Allergy-related complaints are frequently presented in community pharmacies\, making pharmacy teams an important first point of contact for patients seeking allergy support in community pharmacy.  Community pharmacies are highly accessible\, and many people visit them first when experiencing symptoms such as sneezing\, itching\, skin rashes\, watery eyes\, or nasal congestion. \nPharmacy teams therefore play a key role in providing timely advice\, reassurance\, and appropriate treatment options. \nProviding allergy support involves assessing symptoms\, recommending appropriate over-the-counter treatments\, and advising customers on the safe and correct use of medicines. Pharmacy teams  also help identify common triggers.  They also guide patients on prevention strategies\, symptom management\, and when further medical care may be required. \nThis live session will help pharmacy support staff across Nigeria strengthen their knowledge and confidence in delivering effective allergy support in community pharmacy settings. \nWhat You Will Learn \n\nUnderstand common types of allergies frequently encountered in community pharmacy.\nLearn how to identify allergy symptoms and recommend appropriate over-the-counter options.\nRecommend suitable over-the-counter options for allergy management.\nUnderstand when to refer customers to a pharmacist or healthcare provider\nLearn how to communicate clearly with customers seeking allergy advice and support.\nGain confidence in supporting safe and responsible allergy management in the pharmacy.\n\n Who Should Attend \n\nPharmacy Support Staff\nPharmacy Assistants\nPharmacy Technicians
URL:https://castvillesolutions.com/event/allergy-support-in-community-practice/
LOCATION:Live Virtual
CATEGORIES:Disease Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20260620T120000
DTEND;TZID=Africa/Lagos:20260620T140000
DTSTAMP:20260416T194002
CREATED:20260227T161705Z
LAST-MODIFIED:20260321T122412Z
UID:2141-1781956800-1781964000@castvillesolutions.com
SUMMARY:Frontline Management of Upper Respiratory Tract Infections: A Guide for Pharmacy Teams
DESCRIPTION:URTI cases\, including colds\, sore throats\, and sinusitis\, are among the most frequent reasons customers visit community pharmacies in Nigeria. Because most of these infections are viral and self-limiting\, appropriate assessment at the pharmacy counter plays a critical role in preventing unnecessary antibiotic use and ensuring safe\, effective symptom relief. \nPharmacy support staff are often the first point of contact. Their ability to ask the right questions\, recognize warning signs\, and provide accurate advice directly impacts patient outcomes and public health. \nThis session is designed to build practical\, counter-ready skills. You will learn how to confidently assess symptoms\, recommend appropriate OTC treatments\, identify cases that require referral\, and communicate clearly with customers — ensuring every person presenting with a URTI receives safe\, professional\, and effective care. \nWhat You Will Learn\n\nConduct structured assessments of common URTI presentations using a simple questioning framework (e.g.\, WWHAM/ASMETHOD) to gather relevant clinical information quickly\nDifferentiate between common URTI conditions  and recognise typical symptom patterns\, duration\, and severity\nRecommend appropriate OTC treatments based on symptoms\, including correct product selection\, dosing\, duration\, and key precautions\nProvide clear and practical counselling on medication use\, home care measures (hydration\, rest\, steam inhalation)\, and expected recovery timelines\nIdentify red flags (e.g.\, persistent fever\, difficulty breathing\, prolonged symptoms\, vulnerable patients) that require referral to a pharmacist or doctor\nManage antibiotic requests that are not clinically appropriate using confident\, respectful communication while educating customers on proper use\nApply decision-making skills in real counter scenarios to ensure safe\, consistent\, and patient-centred care\n\nWho Should Attend\n\nPharmacy assistants and technicians who routinely handle URTI-related queries at the counter\nIntern pharmacists seeking to strengthen their patient assessment and OTC recommendation skills\nCommunity pharmacy support staff involved in advising customers on cough\, cold\, flu\, and sinus-related complaints\nAny frontline pharmacy team member looking to improve confidence\, communication\, and clinical judgement in managing minor ailments
URL:https://castvillesolutions.com/event/upper-respiratory-tract-infections-urti-support-role/
LOCATION:Live Virtual
CATEGORIES:Disease Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20260801T120000
DTEND;TZID=Africa/Lagos:20260801T140000
DTSTAMP:20260416T194002
CREATED:20260227T161706Z
LAST-MODIFIED:20260321T142816Z
UID:2143-1785585600-1785592800@castvillesolutions.com
SUMMARY:Dispense with Confidence: Ethics\, Boundaries\, and Professional Practice in Pharmacy
DESCRIPTION:·Pharmacy practice requires more than technical knowledge; it demands sound judgement\, ethical decision-making\, and the ability to maintain professional boundaries in challenging situations. Every day\, pharmacy teams encounter requests and scenarios that test these principles\, from customers seeking restricted medicines to pressure that may conflict with best practice. \nFailing to handle these situations appropriately can lead to serious consequences\, including patient harm\, regulatory issues\, and damage to professional reputation. On the other hand\, consistently applying ethical standards builds trust\, protects your license\, and strengthens the credibility of your pharmacy. \nThis session focuses on practical\, real-world applications. Participants will learn how to make safe dispensing decisions\, handle difficult requests confidently\, and maintain clear professional boundaries while delivering respectful\, patient-centred care. \nWhat You Will Learn\n\nMaking Safe and Ethical Dispensing Decisions Every Time\nUnderstanding Scope of Practice and Legal Responsibilities\nHandling Prescription-Based Requests Correctly and Confidently\nRecognising High-Risk Situations and Following Proper Escalation Protocols\nMaintaining Professional Boundaries with Customers\nCommunicating Refusals Clearly\, Respectfully\, and Professionally\n\nWho Should Attend\n\nPharmacy assistants and technicians  involved in dispensing and customer interaction\nIntern pharmacists developing professional judgement and decision-making skills\nAll pharmacy team members responsible for maintaining safe\, ethical\, and compliant practice
URL:https://castvillesolutions.com/event/ethical-dispensing-professional-boundaries/
LOCATION:Live Virtual
CATEGORIES:Disease Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20260824T120000
DTEND;TZID=Africa/Lagos:20260824T140000
DTSTAMP:20260416T194002
CREATED:20260227T161723Z
LAST-MODIFIED:20260314T082044Z
UID:2152-1787572800-1787580000@castvillesolutions.com
SUMMARY:Asthma Support at the Pharmacy Counter
DESCRIPTION:· Inhaler demonstration\n· Adherence counselling\n· Emergency signs
URL:https://castvillesolutions.com/event/asthma-support-at-the-pharmacy-counter-2/
LOCATION:Live Virtual
CATEGORIES:Disease Management
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260829
DTEND;VALUE=DATE:20260830
DTSTAMP:20260416T194002
CREATED:20260227T161707Z
LAST-MODIFIED:20260321T153432Z
UID:2145-1787961600-1788047999@castvillesolutions.com
SUMMARY:Diarrhoea Case Management in Pharmacy: Safe\, Effective\, and Customer-Focused Care
DESCRIPTION:·Diarrhoea is one of the most frequent conditions presented at the pharmacy counter\, affecting both children and adults. While many cases are mild and self-limiting\, others can lead to serious complications such as dehydration\, especially in vulnerable populations. \nPharmacy teams are often the first point of contact\, making their role critical in ensuring safe and effective management. The ability to assess symptoms accurately\, recommend appropriate treatment\, and identify when referral is needed can significantly impact patient outcomes. \nThis session focuses on practical\, counter-level skills. Participants will learn how to assess diarrhoea cases\, prioritise rehydration\, recommend suitable treatments\, and provide clear advice that supports safe recovery. \nWhat You Will Learn\n\nAssessing Diarrhoea Cases Using a Structured Questioning Approach\nIdentifying Types and Causes of Diarrhoea (Acute\, Infectious\, Food-Related)\nRecommending Oral Rehydration and Preventing Dehydration Effectively\nSelecting Appropriate OTC Treatments and Knowing When to Avoid Them\nRecognising Red Flags and High-Risk Patients Requiring Referral\nProviding Clear Home Care Advice for Safe and Quick Recovery\n\nWho Should Attend\n\nPharmacy assistants handling everyday counter queries\nIntern pharmacists building clinical assessment skills\nAll pharmacy support staff involved in advising patients on minor ailments
URL:https://castvillesolutions.com/event/diarrhoea-management-support-2/
LOCATION:Live Virtual
CATEGORIES:Disease Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20260924T120000
DTEND;TZID=Africa/Lagos:20260924T140000
DTSTAMP:20260416T194002
CREATED:20260227T161723Z
LAST-MODIFIED:20260314T081933Z
UID:2154-1790251200-1790258400@castvillesolutions.com
SUMMARY:Skin Conditions Support (Eczema & Common Infections)
DESCRIPTION:· Identifying common skin issues\n· Safe product selection\n· Referral triggers
URL:https://castvillesolutions.com/event/skin-conditions-support-eczema-common-infections-2/
LOCATION:Live Virtual
CATEGORIES:Disease Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20261024T120000
DTEND;TZID=Africa/Lagos:20261024T140000
DTSTAMP:20260416T194002
CREATED:20260227T161737Z
LAST-MODIFIED:20260314T081621Z
UID:2156-1792843200-1792850400@castvillesolutions.com
SUMMARY:Hypertension Support Services
DESCRIPTION:· BP monitoring basics\n· Lifestyle advice\n· Adherence support\n· Red flags
URL:https://castvillesolutions.com/event/hypertension-support-services-2/
LOCATION:Live Virtual
CATEGORIES:Disease Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20261124T120000
DTEND;TZID=Africa/Lagos:20261124T140000
DTSTAMP:20260416T194002
CREATED:20260205T214506Z
LAST-MODIFIED:20260314T081456Z
UID:1903-1795521600-1795528800@castvillesolutions.com
SUMMARY:Peptic Ulcer Support in Pharmacy Settings
DESCRIPTION:· Ulcer symptom identification\n· OTC guidance\n· Lifestyle counselling\n· Referral signs
URL:https://castvillesolutions.com/event/peptic-ulcer-support-in-pharmacy-settings/
LOCATION:Live Virtual
CATEGORIES:Disease Management
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Lagos:20261124T120000
DTEND;TZID=Africa/Lagos:20261124T140000
DTSTAMP:20260416T194002
CREATED:20260227T161738Z
LAST-MODIFIED:20260314T081346Z
UID:2158-1795521600-1795528800@castvillesolutions.com
SUMMARY:Arthritis Support & Pain Management Assistance
DESCRIPTION:· NSAID precautions\n· Non-drug advice\n· Referral indicators \nTraining Registration \n 
URL:https://castvillesolutions.com/event/arthritis-support-pain-management-assistance-2/
LOCATION:Live Virtual
CATEGORIES:Disease Management
END:VEVENT
END:VCALENDAR