From Counter to Connection: Professional Communication Skills for Pharmacy Staff

Effective communication is at the heart of safe and patient-centred pharmacy practice. How pharmacy professionals speak, listen, write, and present themselves influences patient trust, adherence to medication, and overall healthcare outcomes. Mastering communication skills ensures that information is delivered clearly, compassionately, and professionally in every interaction.

What You Will Learn

1. Apply the Techniques of effective communication  in pharmacy settings
2. Demonstrate strong verbal and non-verbal communication skills when interacting with patients and colleagues
3. Use active listening techniques to better understand patient concerns and improve counselling outcomes
4. Communicate medication and health information clearly without unnecessary medical jargon
5. Handle sensitive conversations with empathy, discretion, and professionalism
6. Practice proper email and written communication etiquette in professional healthcare environments

Who Should Attend

1. Pharmacy students preparing for clinical and community practice
2. Pharmacists and interns involved in patient counselling and care
3. Pharmacy technicians and assistants interact with patients daily
4. Healthcare professionals seeking to improve communication within pharmacy settings