Diarrhoea Case Management in Pharmacy: Safe, Effective, and Customer-Focused Care

·Diarrhoea is one of the most frequent conditions presented at the pharmacy counter, affecting both children and adults. While many cases are mild and self-limiting, others can lead to serious complications such as dehydration, especially in vulnerable populations.

Pharmacy teams are often the first point of contact, making their role critical in ensuring safe and effective management. The ability to assess symptoms accurately, recommend appropriate treatment, and identify when referral is needed can significantly impact patient outcomes.

This session focuses on practical, counter-level skills. Participants will learn how to assess diarrhoea cases, prioritise rehydration, recommend suitable treatments, and provide clear advice that supports safe recovery.

What You Will Learn

1. Assessing Diarrhoea Cases Using a Structured Questioning Approach
2. Identifying Types and Causes of Diarrhoea (Acute, Infectious, Food-Related)
3. Recommending Oral Rehydration and Preventing Dehydration Effectively
4. Selecting Appropriate OTC Treatments and Knowing When to Avoid Them
5. Recognising Red Flags and High-Risk Patients Requiring Referral
6. Providing Clear Home Care Advice for Safe and Quick Recovery

Who Should Attend

1. Pharmacy assistants handling everyday counter queries
2. Intern pharmacists building clinical assessment skills
3. All pharmacy support staff involved in advising patients on minor ailments