Allergy Support in Pharmacy: Pharmacy Support Staff Training
May 10
Free
Allergy-related complaints are frequently presented in community pharmacies, making pharmacy teams an important first point of contact for patients seeking allergy support in community pharmacy. Community pharmacies are highly accessible, and many people visit them first when experiencing symptoms such as sneezing, itching, skin rashes, watery eyes, or nasal congestion.
Pharmacy teams therefore play a key role in providing timely advice, reassurance, and appropriate treatment options.
Providing allergy support involves assessing symptoms, recommending appropriate over-the-counter treatments, and advising customers on the safe and correct use of medicines. Pharmacy teams also help identify common triggers. They also guide patients on prevention strategies, symptom management, and when further medical care may be required.
This live session will help pharmacy support staff across Nigeria strengthen their knowledge and confidence in delivering effective allergy support in community pharmacy settings.
What You Will Learn
- Understand common types of allergies frequently encountered in community pharmacy.
- Learn how to identify allergy symptoms and recommend appropriate over-the-counter options.
- Recommend suitable over-the-counter options for allergy management.
- Understand when to refer customers to a pharmacist or healthcare provider
- Learn how to communicate clearly with customers seeking allergy advice and support.
- Gain confidence in supporting safe and responsible allergy management in the pharmacy.
Who Should Attend
- Pharmacy Support Staff
- Pharmacy Assistants
- Pharmacy Technicians